Shipping Policy

Last updated: September 2026

Where We Ship

Kindo ships worldwide. If your country does not appear at checkout, email us and we will do our best to arrange delivery.

Shipping Costs

Free worldwide shipping on every order. There is no minimum, no threshold, and no flat rate added at checkout. The price you see on the product page is the price you pay.

Processing Time

Orders are processed within 7–14 business days. Our toys are dispatched directly from our production partner in China. There is no warehouse in between us and the maker — which is why the price is what it is, and also why it takes longer than a domestic order.

Estimated Delivery Times

Destination	Estimated Transit
United States / Canada	10–20 business days
United Kingdom / Europe	10–20 business days
Australia / New Zealand	12–22 business days
Rest of world	14–25 business days

Transit time begins after dispatch. Total time from order to doorstep is 3–7 weeks. We would rather tell you that plainly now than have you wonder in week four.

Buying for a birthday or Christmas? Count back seven weeks from the date you need it. If that date has already passed, please email us before ordering and we will tell you honestly whether it can make it.

Tracking

You will receive a tracking number by email once your order is dispatched. Tracking can take 3–5 days to show its first scan. This is normal and does not mean anything has gone wrong.

Customs & Import Duties

International orders may be subject to import duties or taxes charged by your country. These are the responsibility of the customer. We recommend checking with your local customs office if you are unsure.

Lost or Delayed Orders

If your order has not arrived within 40 business days of dispatch, contact us and we will refund or resend it — your choice.

Contact

If you have any questions about your shipment, please contact us at yuu537659@gmail.com with your order number.